We are looking forward to welcoming you back into the Garden. We realise that many things will be different to when you last visited, so we’ve put together some FAQs which we hope will answer your questions and make visiting easier. If you still have questions, please email or call us, details below.
When can I visit the Garden?
The Garden is open 10am – 6pm every day and you need to pre-book tickets for admission. Your ticket will be valid for entry at any time for the whole day that you have booked, and you can book on the day itself up until 5pm, so please come and spend as long or short a time as you wish.
How do I buy tickets to visit the Garden?
Tickets can only be purchased via our website booking page.
If you have problems purchasing the tickets online, please call our Enquiries desk on 01223 336265 – this is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm.
The tickets have sold out, when will I be able to buy some?
We are limiting tickets to ensure everyone’s safety. We are sorry if this means that you have been unable to purchase tickets at this time but tickets will be released each Thursday at 10am for the following week so please do try again then.
I am a Friend, how will online ticketing work? Can I just bring my membership card to the gate?
Friends of the Garden still enjoy free entry to the Garden, but you must pre-book tickets.
Follow this link to book tickets. When you are on the ticketing page you will be asked to state that you are a Friend and you must bring your current Friends admission card with you, together with your order confirmation, either printed or on your mobile device, when you come to the Garden. Entry will not be permitted if you have not pre-booked and/or do not have your card and ticket confirmation with you.
- If you have a Single Membership, please book 1 Friends Ticket
- If you have a Joint Membership, please book 2 Friends Tickets.
- If you have a Joint Membership but only one of you wants to visit, please book 1 Friends Ticket.
How do I show my ticket?
To keep queuing to a minimum, bring your ‘Order Confirmation’ with you (not the booking information email that you will also receive) and have it ready to show either printed out or on a mobile phone. You will also need to show a valid Friends/CU card if relevant for admission.
I am a carer, do I need a ticket/can I come in?
Essential carers for disabled visitors do not need to book a ticket and are welcome, please inform the ticket office on arrival.
Do I need to print my ticket?
No, you do not need to print it – but if you do not, please have your online confirmation ready to show on a mobile device when you get to the gate.
Are children allowed?
Yes, as always. Please note that children must have a ticket to enter the Garden – children’s tickets are free of charge and can be booked on the ticketing website. There is currently a maximum of 3 children allowed per adult.
Children’s Explorer Backpacks are not available at the moment.
Are the tickets time limited?
No, you are welcome to come to the Garden at any time on the day for which you have purchased your ticket. Our opening hours are 10am – 6pm. You can purchase tickets up until 5pm on the day itself.
I reserved a ticket but couldn’t make it, can I use it on another day?
Unfortunately not, tickets are date specific.
Where can I enter the Garden?
The Station Road/Hills Road and Brookside/Trumpington Road entrances will both be open as usual. Exits will be via the Brookside cycle park and the new gate on Hills Road.
Is all of the Garden open?
Areas where it is difficult to maintain social distancing, such as the Glasshouse Range, remain closed for now and some areas, such as the Winter Garden and Rising Path, have limited entry or one way systems and clear signage to ensure social distancing.
What has the Garden done to make visiting safer?
New safety measures in the Garden include:
- Strictly limited numbers of pre-booked tickets available for each day – no entry without a pre-booked ticket.
- Separate entry and exit points to the Garden.
- Floor markings, signage and queueing systems to maintain appropriate distances while queueing at the garden entrances.
- The toilets have a queueing system in place and hand sanitiser for use prior to entering. Just one person or household group is allowed to enter at a time. Surfaces are cleaned regularly by our staff.
- Hand sanitiser is available to staff and visitors at strategic points throughout the Garden.
- Card transactions only – no cash payments – at the Café and Shop.
- Additional cleaning of Garden facilities throughout the day.
How are you enforcing social distancing?
Our staff patrol the Garden to support visitors throughout the day. If you have any concerns about social distancing while visiting, please speak to a member of staff or call 01223 336265.
Are there toilets and how can I use them safely?
The toilets behind the Glasshouse Range are open. A queuing system is in place, as well as hand sanitiser for use prior to entering, which is one person or household group at a time. Surfaces are cleaned regularly by our staff.
Are the Café and Shop open?
Yes, the Café is operating as a takeaway and the Shop is now based in the Plant Hut in the centre of the Garden. The Shop at the Brookside entrance will remain closed.
Please note that both are accepting contactless card payments only.
Can I bring my own food?
Yes, please do. The Garden’s picnic benches have all been moved so that they are appropriate distances from each other.
We would also like to encourage you to take your rubbish home with you, thank you.
Are the bike parks open?
The Brookside cycle park is open, however the Station Road cycle park is closed.
Are mobility scooters available?
Yes, they are available at both gates, but by prior request only and can be pre-booked by phone on 01223 336265. The Garden will sanitise the scooters before and after each use.
How will I find my way around the Garden?
As well as the large maps and information boards, trails are available on the poster boards next to the ticket offices or on the ticket office counters. You may also wish to download this week’s Plant Picks or one of our adult trails in advance of your visit.
If you have any further questions, please email or call us on 01223 336265 (NB, the Enquiries Desk is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm).