We are delighted to have been awarded the ‘Good to Go’ mark from Visit Britain, which certifies that we have the necessary processes in place to meet Government and industry COVID-19 guidelines. These include checking that we have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing. For more information about the scheme, please visit the Visit Britain website.
We are looking forward to welcoming you to the Garden. We realise that many things are changing a lot at the moment, so we’ve put together some FAQs which we hope will answer your questions and make visiting easier. If you still have questions, please email or call us, details below.
Please note, the Glasshouse Range is closed until further notice. The Shop will reopen on 2 December.
Will I have to wear a face covering?
Visitors are required to wear a face covering in the toilets. From 2 December, face coverings will again be required in the Café and Shop.
How are you enforcing social distancing?
From 5 November, you must only visit the Garden in your household group or support bubble. For visits from 2 December, please follow the updated guidelines.
It is important that when around other people, you ensure that you are two metres apart from anyone not in your household or support bubble. Please see the latest Government guidance here.
Our staff patrol the Garden to support visitors throughout the day. If you have any concerns about social distancing while visiting, please speak to a member of staff or call 01223 336265.
When can I visit the Garden?
The Garden is open 10am – 4pm every day during November, and you need to pre-book tickets for admission. Your ticket will be valid for entry at any time for the whole day that you have booked, and you can book on the day itself up until 3pm, so please come and spend as long or short a time as you wish.
How do I buy tickets to visit the Garden?
Tickets can be purchased via our website booking page.
If you have problems purchasing the tickets online, please call our Enquiries desk on 01223 336265 – this is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm.
The tickets have sold out, when will I be able to buy some?
We are limiting tickets to ensure everyone’s safety. We are sorry if this means that you have been unable to purchase tickets at this time but tickets will be released each Thursday at 10am for the following week so please do try again then.
I am a Friend, how does online ticketing work? Can I just bring my membership card to the gate?
Friends of the Garden still enjoy free entry to the Garden, but you must pre-book tickets.
Follow this link to book tickets. When you are on the ticketing page you will be asked to state that you are a Friend and you must bring your current Friends admission card with you, together with your order confirmation, either printed or on your mobile device, when you come to the Garden. Entry will not be permitted if you have not pre-booked and/or do not have your card and ticket confirmation with you.
- If you have a Single Membership, please book 1 Friends ticket
- If you have a Joint Membership, please book 2 Friends tickets.
- If you have a Joint Membership but only one of you wants to visit, please book 1 Friends ticket.
I am a Corporate Friend. How do I book?
Corporate Members can book with Reception on 01223 336265 (Option 5). This is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm. Please book at least one day in advance of your visit.
How do I show my ticket?
To keep queuing to a minimum, bring your ‘Order Confirmation’ with you (not the booking information email that you will also receive) and have it ready to show either printed out or on a mobile phone. You will also need to show a valid Friends/CU card if relevant for admission.
I am a carer, do I need a ticket/can I come in?
Essential carers for disabled visitors do not need to book a ticket and are welcome, please inform the ticket office on arrival.
Do I need to print my ticket?
No, you do not need to print it – but if you do not, please have your online confirmation ready to show on a mobile device when you get to the gate.
Are children allowed?
Yes, as always. Please note that children must have a ticket to enter the Garden – children’s tickets are free of charge and can be booked on the ticketing website. There is currently a maximum of 3 children allowed per adult.
Children’s Explorer Backpacks are not available at the moment.
Are the tickets time limited?
No, you are welcome to come to the Garden at any time on the day for which you have purchased your ticket. Our opening hours are 10am – 4pm during November. You can purchase tickets up until 3pm on the day itself.
I reserved a ticket but couldn’t make it, can I use it on another day?
Unfortunately not, tickets are date specific. We cannot transfer or refund booked tickets.
Where can I enter the Garden?
The Station Road/Hills Road and Brookside/Trumpington Road entrances are both open as usual for entry and exit during the week. Additional exits are via the Brookside cycle park and the new gate on Hills Road at the weekends.
Is all of the Garden open?
The Glasshouse Range is closed until further notice.
Areas where it is difficult to maintain social distancing such as the Winter Garden and Rising Path, have limited entry or one way systems and clear signage to ensure social distancing.
What has the Garden done to make visiting safer?
Safety measures in the Garden include:
- Strictly limited numbers of pre-booked tickets available for each day.
- Separate entry and exit points to the Garden during busy times.
- Floor markings, signage and queueing systems to maintain appropriate distances while queueing at the garden entrances.
- The toilets have a queueing system in place and hand sanitiser for use prior to entering. Just one person or household group is allowed to enter at a time. Surfaces are cleaned regularly by our staff.
- Hand sanitiser is available to staff and visitors at strategic points throughout the Garden.
- The Café is operating as a takeaway only. From Wednesday 2 December limited indoor seating will be available.
- The Shop will reopen on 2 December.
- Card transactions only – no cash payments – at the Café.
- Additional cleaning of Garden facilities throughout the day.
- Visitors are required to wear a face covering when in the toilets. From 2 December, face coverings will again be required in the Café and Shop.
What about NHS Test and Trace?
We are supporting the NHS Test and Trace system. Your contact information when booking will be retained in accordance with current UK Government COVID-19 guidance, and your booking will be verified upon arrival. This information may be shared with NHS Test and Trace if required. From 24 September, a QR code for the NHS Test and Trace app will be available on entry to the Garden as an alternative, if preferred. Please note that all members of any group (except under 16s) should use the QR code, if using. Further information can be found at www.gov.uk/guidance/nhs-test-and-trace-how-it-works.
Are there toilets and how can I use them safely?
The toilets by the Glasshouse Range are open every day.
A queuing system is in place, as well as hand sanitiser for use prior to entering, which is one person or household group at a time. Surfaces are cleaned regularly by our staff and visitors are required to wear a face covering in the toilets. There is also a disabled toilet beside the Brookside Gate. Visitors are required to wear a face mask inside the toilets.
Are the Café and Shop open?
The Café will be operating as a takeaway from 5 November. From Wednesday 2 December, limited indoor seating will be available.
The Shop will reopen on 2 December.
Please note that they are accepting card payments only (no cash).
Can I bring my own food?
Yes, please do. The Garden’s picnic benches have all been moved so that they are appropriate distances from each other.
We would also like to encourage you to take your rubbish home with you, thank you.
Are the bike parks open?
The Brookside cycle park is open, however the Station Road cycle park is closed.
Is there a car park?
There is no parking at the Botanic Garden, we recommend the Park & Ride services. The Trumpington Park and Ride bus stops outside our Brookside gate, on Trumpington Road.
There is limited pay and display parking on Trumpington Road and Bateman Street. Alternatively, please see Cambridge City Council’s parking map.
Are mobility scooters available?
Yes, they are available at both gates, but by prior request only and can be pre-booked by phone on 01223 336265. The Garden will sanitise the scooters before and after each use.
How will I find my way around the Garden?
As well as the large maps and information boards, trails are available on the poster boards next to the ticket offices or on the ticket office counters. You may also wish to download this week’s Plant Picks or one of our adult trails in advance of your visit.
If you have any further questions, please email or call us on 01223 336265 (NB, the Enquiries Desk is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm).