Cambridge University Botanic Garden
1 Brookside
Cambridge
CB2 1JE
Our Enquiries Desk is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm
Telephone: +44 (0) 1223 336265
Email: enquiries@botanic.cam.ac.uk
Ticket booking: Book tickets for the Garden here. Bookings by phone are ONLY available to those who have no option to book online. There are limited phone booking spaces. If you are booking by phone, please do so at least one day in advance of your visit in order to add your name to the list at the Gates in time.
Ticket refunds/transfers: Tickets are not transferable between days and are non-refundable. We are unable to cancel and re-release tickets once they have been booked, so you do not need to notify us if your plans have changed.
Library: Please note the library is closed to visitors and unstaffed until further notice. We hope to have completed the Library move by end of 2021. In the meantime, if your enquiry relates to the Botanic Garden archives (e.g. manuscripts, correspondence, minutes), which remain accessible, please let us know and we will pass your enquiry to the relevant person. Apologies for any inconvenience caused.
Plant advice: We are not able to provide a plant identification or a plant and garden advice service. You may find it useful to browse the Royal Horticultural Society’s Advice page and if you are a member of the RHS, you can ring their helpline.
Plant donations: We cannot accept donations of plants to the Garden due to clear collection goals, specific protocols and policies.
Lost property: Please contact Reception via the Enquiries Desk if you have lost or found an item in the Garden. We hold all lost property for a maximum of six weeks.
Press enquiries: Please call 01223 336265 or email press@botanic.cam.ac.uk
Friends Membership Office: Please call 01223 336271 or email friends@botanic.cam.ac.uk
Learning Office: Please call 01223 331875 or email education@botanic.cam.ac.uk
Research support: To request use of our collections, landscape, facilities, or horticultural expertise for your research please contact curation@botanic.cam.ac.uk