Please note that visitors are required to wear a face covering in the Glasshouse Range and Toilets.
Entry to the Garden is now by pre-booked tickets only so that we can control visitor numbers on site to prevent overcrowding.
Please note that we are limiting tickets to ensure everyone’s safety. We are sorry if it means that you are unable to purchase tickets at this time but tickets will be released each Thursday for the following week so please do try again then.
Friends of the Garden still enjoy free entry to the Garden, but you must pre-book tickets and you must bring your current Friends admission card with you, together with your order confirmation, either printed or on your mobile device, when you come to the Garden. Entry will not be permitted if you have not pre-booked and/or do not have your card and your pre-booked ticket order confirmation with you.
Corporate Members can book with Reception on 01223 336265 (Option 5). This is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm. Please book at least one day in advance of your visit.
Essential Carers for Disabled Visitor are FREE – no admission charge is made for companions of disabled visitors without whose assistance the disabled visitor would be unable to gain access to the Garden. Carers do not need to book a ticket, please state that you are an Essential Carer upon arrival.
The Glasshouse Range is open 11am – 5.30pm daily during summer. Due to the layout of the building, we cannot reopen it all safely at the moment, so it will be partially open with a one-way system. The Temperate House, Corridor collection, East, West and Central Tropical Houses will be open, the Alpine House, Tropical Wetlands and Arid House will remain closed.
If arriving by bicycle, please be aware that the Brookside cycle park is open, however the Station Road cycle park is closed.
Your ticket will be valid for the whole day that you have booked for, from 10am – 6pm.
You can book tickets on the day until 5pm.
Please remember to bring your Order Confirmation with you (not the booking information email that you will also receive). If you are a Friend of CUBG, you must bring your membership card with you too.
When booking online, check that your ‘Shopping Basket’ contains all the tickets you require, and then fully complete the check-out procedure, which may require you to register as a new customer, if you have not used the store before.
Tickets are not transferable between days and are non-refundable.
Click on the links below to purchase tickets:
Tickets for 10 - 16 August
Please note that we are experiencing intermittent technical issues with our online booking system, which is being looked into. If you are having problems completing your booking, please come back and try again later, thank you.
Tickets for 24 – 30 August will be available from 10am, Thursday 20 August.
To purchase a copy of the new Director’s Choice guidebook to accompany your visit, please click here.
To pre-order a picnic, please click here.
If you have problems purchasing the tickets online, please call our Enquiries desk on 01223 336265 – this is open Monday to Friday 9am – 1pm, then 2pm – 4.30pm.
Your contact information will be retained in accordance with the UK Government COVID-19 guidance. This information may be shared with NHS Test and Trace if required. Further information can be found at www.gov.uk/guidance/nhs-test-and-trace-how-it-works