Cancelling a Direct Debit
For Friends wishing to notify us of a Direct Debit cancellation, please email both the Friends Office and the Finance Office including the first line of your address or your Direct Debit reference. It is best practice to also cancel this directly with your bank at least a week before payment is due.
Replace your membership card for £10
If your card is stolen please report the loss to the Friends Office immediately by email or in writing, including the police crime report number, for a free replacement.
If your card is damaged please bring the damaged card to a Ticket Office for a free replacement.
Change of address
You can update your membership details by logging in to your online account here: https://tickets.botanic.cam.ac.uk/#login Please use your registered email address and request a new password through the forgotten password link. If you do not see a subscription in your account please contact the Friends Office to confirm which email address we have on record.
If you are not able to update your details online, please send your details by email or in writing to the Friends Office including your old and new addresses, a contact telephone number and an email address, if available, to: Friends Office, Cambridge University Botanic Garden, 1 Brookside, Cambridge CB2 1JE
friends@botanic.cam.ac.uk
